Frequently Asked Questions
Everything you need to know about your gear and orders.
How long does shipping take for markers and gear?
Most orders are processed within 24 hours. Domestic shipping typically takes 2-5 business days depending on your location and the shipping method selected at checkout.
Do you offer a warranty on paintball markers?
Yes, all new markers come with a full manufacturer's warranty. Additionally, Punisher's Paintball provides technical support to help you troubleshoot any issues with your equipment.
What is your return policy for unused equipment?
We accept returns on unused, unopened items in their original packaging within 30 days of purchase. Please note that certain items like paintballs are non-returnable due to their perishable nature.
Do you ship paintballs during extreme weather?
We take great care in packaging paintballs; however, we recommend avoiding shipping during extreme heat or cold. We offer thermal packaging options to help ensure your paint arrives in top condition.
Can I trade in my old gear for store credit?
Yes, we have a comprehensive trade-in program. You can submit details about your used markers and gear through our trade-in portal to receive a quote for store credit toward your next upgrade.
Are the air tanks shipped full or empty?
Due to Department of Transportation safety regulations, all compressed air (HPA) and CO2 tanks must be shipped empty. You can have them filled at your local paintball field or scuba shop.